Frequently Asked Questions

Log in / Sign Up

Why can't I log in or sign up for an account?

- Our gift card site currently only supports guest checkout. There is no log in required for your purchase. Just enter your email address at checkout, and your confirmation and/or eGift will be emailed to you once your order has been processed.

Customer Assistance

Who do I contact if I have an issue with a gift card or egift card purchased at

All gift card sales are final. If you are having an issue, did not receive it please contact Customer Service by phone at 1-833-347-3158 for assistance. We do not handle redemption issue for gift cards. You must call the number on the back of the card for help and cannot view transactions unless it is a Blackhawk Network owned card.

Who do I contact if I have an issue with a gift card purchased at a Harris Teeter store?

All gift card sales are final. If you are having an issue redeeming the gift card you purchased at the store, please contact our Harris Teeter Customer Relations Center by phone at 1-800-432-6111 or email to open a case for research and response. We escalate your request and information to our gift card processor who works with each retail merchant (e.g. Target, Home Depot, Google, Panera, etc.) to investigate and respond. This process may take up to 2 (two) weeks and each retail merchant has its own policies for assisting customers.

Placing Your Order

How do I place my order?

You may shop online here at any time and pay by credit card when you place your order.

What if my order did not go through?

If your order did not go through it may be due to the payment information provided, such as changes to the cardholder’s address, a new card number, insufficient funds in the account, the card being flagged as fraudulent or stolen, or the card is expired. Please contact your card's issuing bank to determine the issue. If it is not a Credit or Debit Card issue, please send us an email including your name, phone number, carrier if ordering Prepaid Phone Cards, email address, and billing address to Customer Service.

Are there any restrictions on purchasing cards?

No. All gift cards have a preset card value that is displayed on the ordering page.

Are Physical Gift Cards embossed?

The retailer Physical Gift Cards are not embossed.

Do you provide a receipt for my online Gift Card purchase?

Yes. After you complete your order, the confirmation receipt is displayed. You may print this page as your receipt.

How do I check the status of my order?

You can contact our customer service team by going to


Are gift cards refundable?

Once a gift card has been purchased and shipped the card is not refundable. If the intended recipient does not receive their gift card, please contact support at 833-347-3158 or by going to our Contact Us page and submitting a request.

What credit cards do you accept for payment?

We accept Mastercard, Visa®, Discover and American Express.

May I use my bank Debit Card for order payment?

Yes, if you have funds available for the order cost.

Are state or local taxes applied to my purchase?

Where required by state or local laws, taxes are applied to your order. The tax rate(s) are based on the billing address you provide.

What if I see unauthorized charges on my card from never stores your credit card information. If you see unauthorized charges from GIFT CARDS, contact your Credit Card's issuing bank immediately, as your card may have been compromised.


For Physical Gift Cards, what are the delivery options offered to me?

We offer delivery options ranging from 5-10 business days or 2-4 business days. Delivery charges are quoted on order size (number of cards ordered) and the delivery option selected.

How is the Physical Gift Card packaged and delivered?

All Physical Gift Cards are shipped to the shipping address you provided at the time of purchase. Physical Gift Cards are packed in a single envelope or box (depending on order size) containing all of the cards that were ordered, along with a packaging list detailing the package contents.

When should my recipient receive their Physical Gift Card?

Once payment is cleared (normally in minutes), it will take up to 3 (three) business days to fulfill your order. Actual delivery timing is affected by the shipping method you select while placing your order. From time to time, orders may require additional review that may add to the delivery timeframe.

Purchasing eGift Cards

I've ordered an eGift Card. How is it delivered?

For eGift Cards, your recipient will receive an email containing a link to their eGift Card. You will also receive a confirmation email. The link will take them to the eGift Card page to access their eGift Card with the option to print it.

What delivery options do you offer for eGift Cards?

All eGift Cards are delivered using email. To ensure delivery, please check the email address you enter for your intended recipient.

When should my recipient receive their eGift Card?

Usually, the eGift Card are delivered within minutes of your order completion. eGift Card orders sometimes may take up to 2-4 business hours from the time of purchase, unless you specify a future delivery date. From time to time, orders may require additional review that may add to the delivery timeframe.

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